Discover makes it hard to apply the entirety of my cashback bonus toward paying a credit card bill. I assume this is intentional, and it decreases my trust of the company.
UX designers, please use a radio button, not a toggle, if you want to make it simple for users to indicate “yes” or “no.”
The online learning platform Coursera makes it appear users may miss a course if they do not enroll by a certain date. In fact, a course starts (and stops) whenever a user chooses.
A UX designer’s template for building personas.
I made my own empathy map template in Google Docs to help other UX professionals who want to spend more time on useful rather than frustrating editing.
A fix to the terrible user experience (UX) of a flawed language product used to describe space rocks.
Amazon.com makes it a bit difficult to use the e-commerce company’s donation service, AmazonSmile (or Amazon Smile) that gives 0.5 percent of shoppers’ purchases’ value to charity. My bookmark fixes the problem.
A 2013 Bloomberg op-ed is surprisingly descriptive of the explosion of the American social fabric, a disaster accelerated with the advent of COVID-19.
In 2004, a team of Medill School of Journalism grad students thought they could use the internet to fix what was wrong with it. But with increasing social isolation, rising partisanship, and newspapers’ ongoing woes, it seems that the problems have gotten worse, not better. Perhaps that’s why Google launched an experiment in local, user-generated storytelling: Bulletin.