In claiming this grief, I claimed my life.
Discover makes it hard to apply the entirety of my cashback bonus toward paying a credit card bill. I assume this is intentional, and it decreases my trust of the company.
UX designers, please use a radio button, not a toggle, if you want to make it simple for users to indicate “yes” or “no.”
The online learning platform Coursera makes it appear users may miss a course if they do not enroll by a certain date. In fact, a course starts (and stops) whenever a user chooses.
A UX designer’s template for building personas.
I made my own empathy map template in Google Docs to help other UX professionals who want to spend more time on useful rather than frustrating editing.
A fix to the terrible user experience (UX) of a flawed language product used to describe space rocks.
Amazon.com makes it a bit difficult to use the e-commerce company’s donation service, AmazonSmile (or Amazon Smile) that gives 0.5 percent of shoppers’ purchases’ value to charity. My bookmark fixes the problem.
A 2013 Bloomberg op-ed is surprisingly descriptive of the explosion of the American social fabric, a disaster accelerated with the advent of COVID-19.